How to Handle Necessary Personal Calls at Work
Every office has its own set of rules. Some offices allow personal calls during work hours, while others have a strict policy that personal calls are not allowed at any time. There are some office environments where one’s personal calls have to be put on hold until the end of the day. However, there are also some offices that allow personal calls during work hours.
Managers, leaders, and other professionals who face any kind of business call at work can sometimes feel overwhelmed by the idea of how to handle these calls. In many cases, personal calls are necessary, and some of the most common calls are from family members upset about something at home. In other cases, managers have to deal with difficult customers or difficult co-workers.
The key to handling these calls in a professional way is to set aside a time slot to handle calls. That’s when you can really focus on the call. Set aside a time each day when you can truly concentrate on taking care of the call without having to worry about other distractions, and here’s how.
- If needed, let your family or friends know about your work schedule
“Family and friends should know your work hours” is something we hear a lot whenever someone is working from home; however, if you want to keep your work-from-home lifestyle a secret, you have to take extra precautions. While we all know that work can be stressful, taking a phone call while you are working can cause you to miss important information that could affect your work. At the same time, it can be important to let family and friends know when you are working on scheduling plans accordingly.
- Be considerate with your co-workers when you are in quarters
Ever had a customer friend who just won’t stop phoning you during lunch or during after hours? Do you think it’s possible they might be interested in what you’re doing at work? Well, if they are, they might not be very considerate when it comes to taking personal calls during the workday. What should you do if you take a call and work in close quarters with other people at your workplace? If your work relies on collaboration and you have been known to take calls on your desk or with others in the vicinity, is it appropriate to put your cell phone on silent?
- You should know the company policy and common courtesy
In some jobs, you may be able to take personal phone calls in the workplace—but that doesn’t mean you should. We’re not talking about any offensive behavior like taking a call in the men’s room or talking loudly on your phone in the cafeteria. We’re talking about taking personal calls that prevent your team from having a productive workday. Sure, you might be able to get away with this in your job, but if you’re in sales or consulting, you risk losing credibility with your employer if you’re known as the company’s “personal phone king.” The best career move is to check company policy before making a call at work, but this doesn’t mean you can’t be considerate about your personal calls.
At one point or another, everyone works in an office or organization, and most of the time, they’re called upon to make personal calls. If you’re a manager or a leader, it’s fairly common sense that your employees should be able to handle their personal calls at work. However, not everyone has the same idea about what’s OK and what’s not OK. It’s the time of year we’re all thinking about, and for many of us, it’s the time of year we dread. The holiday season means a lot of work for a lot of people, and it’s important to remember that not all work calls require you to be at your desk. As the year comes to a close, it’s important to consider what calls you may want to take during the holidays.
For those in the workforce for a while now, there will always be those we interact with regularly to call or email personally. It may be from a manager or supervisor or a colleague or a friend. All these calls are necessary calls that we have to make, and they are, in their own right, very important.